Anonymous

SCAM!

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I have place two orders with this company - one was placed online, one was placed over the telephone with a customer representative. Both orders have been subsequently canceled: "We are unable to process your order #xxxxxxx with the payment information provided." The information I have them was good enough for a charge to show up on my credit card account both times. I called customer support twice. I was told both times that they use a third party billing department and that they trust that third party. I asked what information was lacking or incorrect and they cannot provide an answer. I asked for a contact and number for the third party billing company but they refused.
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Loss:
$2000
Cons:
  • Appears to be a scam or unethical business practice
Reason of review:
Order processing issue
Quintus L

Selling defective tires

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I bought 2 Lexani twenty series tires from them it was the 1st time buying from them I wish I would have listened to my gut feeling not to but I did and I had the tires mounted and balanced at a local tire retailer waited a hour cost me a total of 90 something dollars drove my car on I95 Passenger side felt unbalanced I called tire installer telling them about it immediately they stated the tires were balanced properly and had to be the tires ,I told them no way my tires are brand new so not believing it was the tires a few days later I went to another tire retailer they stated the tires balancing was spot on the one tire was out of round and showed me on thier balancing machine it was the tire so I left their pissed had been there for 2 hours went home and got my old tire and had that one put on. Cost 38 bucks email Simple Tire they told me to get a report from tire retailer called tire retailer up they told me I would hVe bring car back in so I would have to pay around 90 dollars to have new tire put back on and then taken off and old one put on to get a report, when they could send a shipping label and do their own dam research they are the worst ever dealing with I will not recommend using them. For a lawn mower tire, Watch what there response is get the tire report and we will send a refund like *** I will pay 90 to get 90 plus my time its a valuable lesson learned listen to your gut feelings and buy tire where I been Discounted wheel Warehouse only thing with them is shipping takes forever but at least you will get good tires at a cheaper price Im telling all sites about this tryed to post it on their Facebook review site and it kicked it off get your act together simple tire and wuit selling old defective tire before someone dies because of defective tires you sell people
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Reason of review:
Damaged or defective
4 comments
Guest

Thank you so very very much l have a set of 4 in my cart and my husband told me to check reviews first! And he said it was because sometimes tire companies that are too cheap are selling old tires oh my God these reviews on this company a horrible thank you guys for saving my money and possibly my life!

Guest

Discount tires are the best. I have purchased 3 sets of tires from them.

Always got excellent service from Orem, Provo stores in Utah. I will never go to an online tire company.

Safiyyah Qdf

Hey! I'm really sorry for your experience, I can understand how frustrating your situation is.

As we said before when you contacted us, we will gladly take the tire back for a free replacement or full refund but we do need to have a report from an installer to do so. The manufacturers will not accept a returned tire without verification that it is defective and not simply damaged as a result of installation, road hazard, or any other non-manufacturer related issue.

Guest
reply icon Replying to comment of Safiyyah Qdf

Dont worry I'm not wasting any more of my time and energy with Simple Defective Tires I should have listened to my gut feelings before I bought these defective tires I the type of person that would have been a customer for life screw me once and were done and I got *** on the very 1st purchase So I hope everyone that reads this takes there business else where like Disappointed wheel Warehouse It take a while to get your tires customer service on the phone sucks but at least I get good tires from them so I will deal with them

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Randy R Qtd

Very Shady Company

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Purchased 4 tires from them this past Wednesday off of their website. Checked their website on Friday and the price had dropped by $80.00 on the same set of tires and size. Called Simple tire and they said they could do nothing, referred me to some third party Norton complaint site to fill out all this paperwork to try and get my money back on the price difference. Also they only delivered 3 of my 4 tires and then sent me an email saying my order had been delivered in full. What a shady and unrepeatable company. First and last time i buy anything from them
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Loss:
$280
Cons:
  • Anything about this shady company
Reason of review:
Poor customer service

Preferred solution: Price reduction

2 comments
Safiyyah Qdf

Hey there! The price difference that your seeing is due to a sale that started on Friday.

Even though your order was placed before the sale started you can absolutely take advantage of this price change by filling out the Norton Shopping Guarantee information that you were directed to.

There's no other way to process this sort of change and it's a service that we offer as a means to protect our customers from paying more than they should have to. You can get a refund for the difference for up to 30 days after your purchase this way.

Guest
reply icon Replying to comment of Safiyyah Qdf

I saw a tire for sale online recently and when I went back on to look at the tire again it had spiked more than a few dollars up in price....of course simple tires made it look enticing with their promoted sale going on....but what kind of sale is this when you figure you have til the deadline and then go back online before the sale deadline and find your chosen tire has spiked up? no savings there, what a scam!

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Anonymous
map-marker Katy, Texas

Old tire

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Ordered a tire on Ebay and the tire shipped was 6 years old. What kind of company would sell a 6 year old tire? This company should not be be business.
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1 comment
Safiyyah Qdf

Hello! 6 years is well outside of what we allow to be shipped, please contact us through eBay and we can start a return on that tire. Unfortunately we can only handle this issue through eBay per their rules but we can certainly make sure this is addressed right away once you're able to reach out to us.

Anonymous

Buyer beware

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Buyer beware. I ordered a set of tires. When I got him the DOT date was two years old. Emailed the company no response when I called customer service they would not do anything for me. Should have went to discount tire online.
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1 comment
Safiyyah Qdf

Hello! I'm sorry that you're unhappy with the DOT codes on the tires.

As long as the tires weren't mounted and driven on then we can return them, at no cost to you, for a full refund. Send us a direct message here with the order number and we can get that started!

Diesha Dyz

Avoid

I recently ordered a new set of tires from Simple Tire. The one's that I received had a date code from 2014. Just avoid these guys. I know tire rack and discount tire provide new tires, not 5 year old ones.
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1 comment
Safiyyah Qdf

Thanks for your feedback! You certainly shouldn't have received tires that old and I'm sorry that you did. If you haven't already reached out to our customer support team at (888) 410-0604 then please send us a direct message here with your order number and we'll see what we can do to rectify this concern.

william d Qhl

Junk tires. Poor customer servive

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sent tires that couldn't be used beads were taped together, wont seat on rim, wont respond with phone # Poor customer service, don't buy from them
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Reason of review:
Damaged or defective
1 comment
Safiyyah Qdf

Thank you for your feedback! If you received tires that were damaged on arrival, we will gladly pay to have them returned to us for a full refund or a free replacement. Can you message your order number so we can followup on getting this taken care of?

William A Xkf

One of the 4 tires they sent was over a year old and another almost a year old.

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sent tires that were sitting on a shelf for a year and all were manufactured at different times. tire rack and discount tire direct always ship fresh tires.
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Ronald b Yur
map-marker Buffalo, New York

They do not honor their pricing

Purchased a set of tires received confirmation paid in full receive confirmation order was ready for delivery then I received a date of April 16 for the tires to be delivered and then they canceled my order because they said they made a mistake on the pricing they do not honor their prices that they put online they are thieves I would never deal with this company again

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2 comments
Safiyyah Qdf

I'm sorry for the frustration this has caused you. It sounds like this issue was caused by a data error.

It's rare but, unfortunately, sometimes the wrong information finds its way into the wrong fields.

We do have a team that constantly monitors these things to prevent situations like yours but sometimes we're just not fast enough. If you can, message us your order number and I can take a look at what caused the problem.

Guest
reply icon Replying to comment of Safiyyah Qdf

Hubspot-Receipt ORDER NUMBERORDER DATE 23466****/13/2019 SHIPPINGBILLING Ronald Bishop 63 Park blvd Lancaster, NY 14086Ronald Bishop 63 Park blvd Lancaster, NY 14086 SHIPPING METHODPAYMENT METHOD Standard ShippingCredit Card Ending in 0088 TIRE INFORMATIONQTYTOTAL Tire Image Lexani Terrain Beast AT LT285/60R-20 Size: LT285x60R20 Part#: LXSTAT206**** Price: $29.924$119.68 Item Subtotal (4): $119.68 Shipping: FREE! FET: $5.20 Tax: $10.47 State Fees: $10.00 TOTAL$145.35 Thank you again for choosing SimpleTire.

Your tires will ship within 1 business day and should be delivered in 2-4 business (weekday) days. On rare occasions, tires can be shipped separately and may arrive on different days. Click here to track your order.

Please allow up to 24 hours for tracking information to be available online. My AccountView ReceiptOrder TrackingFAQs SimpleTire 5 Neshaminy Interplex Drive Suite 101 Trevose, Pennsylvania 19053-**** United States

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Shane V Ywa

Sold me 4 year-old tires

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I bought these tires from simple.com just over a year ago I put right at 20,000 miles on them I called them to tell them all 6 tires are dry-rotted they told me it was probably due to driving conditions they would not warranty them there is no way in the state of Florida a tire is going to dry rot this bad in a year I have a camper that sets in my yard and I probably only haul it about 5,000 miles a year in the tires last about five years on it this is not the first set of tires I bought from simple Tire. Com I've never had a problem until now but I will never buy another tire from them again after checking the date code I found the tires were four years old when they sold them to me
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3 comments
Guest

I cannot figure out how to adjust this review but since I wrote this simpletire has rectified the problem and I will be willing to do business with them again if I could I would change the review to a 4 store

Safiyyah Qdf

Hi there - we had been in touch with you through Facebook when you reported this to us there. We do guarantee the tires our customers receive from us will be within that 4 year timeframe, and we offer free returns of all unmounted tires within 30 days of purchase.

This way, if a customer is unhappy with the DOTs of their tires, they can return them at no additional cost to them. Since your tires were mounted and driven on for the last year, they wouldn't qualify for our standard return policy, but we'd be happy to help facilitate a warranty claim under the manufacturer's warranty.

You should be eligible for a replacement or refund, considering the amount of time and mileage you stated on your recent post. If you'd like assistance we're here to help.

Guest
reply icon Replying to comment of Safiyyah Qdf

Yes you did respond to me on Facebook and told me someone was going to be in contact with me I have not heard anything from anyone also I called Simple Tire. Com twice before I made any of these negative reviews online both times they told me they were over a year old and there was nothing they could do as a consumer I have never had to look at the dot date code on a tire cuz it has never been an issue in my 45 years of being alive but I do know attire is only expected to last about five years and these tires are 5 years old and that's why they are dry-rotted whoever works in the warehouse where these came from did not rotate them cuz they are a very common tire size

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Paige Szb

Garbage!

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I bought a set of 4 tires from simple tire of of ebay. I recieved 3 of the 4 in a week then the 4th one was shipped from a different wearhouse of theres. After having them installed a month ago, every single day i have to stop and add air to 3 of the tires! Its very inconvenient and shouldn't be this way with new tires! I contacted them several times and there attitude is they care less that i have spent 400.00 on a set of there garbage tires! My next step is the BBB! Never again will i ever purchase from simple tire again!
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Reason of review:
Bad quality
1 comment
Safiyyah Qdf

Hi there - I understand you're upset but we have been in touch about your order, which was placed on a Sunday and shipped on a Tuesday from one warehouse. Three of the tires were delivered on Wednesday but the fourth was separated in transit and delivered 2 days later.

We do apologize for that inconvenience. A few weeks later, when you let us know the tires were losing air, we asked that you have the tires inspected by any licensed tire installation center and provide documentation that the tires are defective, in which case we would issue a full refund. This is necessary to ensure the defect is not with the valve stems, or caused by something else. After communicating with eBay about your order, we decided to issue you a partial refund, as a courtesy.

I'm sorry, but as we've stated during previous communication, there isn't anything more we can do without this documentation. Please do send that along as soon as you can and we'll be happy to help you.

Gregory H Sms
map-marker Orlando, Florida

A joke

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SimpleTire - A joke
SimpleTire - A joke - Image 2
Go to their website on your phone. Type in 2005 Mercedes CLK320 as your vehicle. I challenge you to order 2 different tires. Impossible. There is no ‘continue shopping ‘, just ‘checkout ‘. So I called them. ‘Don’t use your phone’ was Caesar’s reply when I told him the issue. That’s the solution? What a joke. Imagine the ‘service ‘ you’ll get if something is wrong with your order. Oh well is their attitude. Buy somewhere else!!!
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Anonymous

Order could not be processed twice with different credit cards and Pay Pal. Will not go here again. Customer service of no help.

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2/24 and 2/26 for tractor tires. Both orders cancelled due to payment info. Ordered from diffent supplier with lower price and no problems. Not going to look at Simple Tire again after succesfully ordering truck tires previously.
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1 comment
Safiyyah Qdf

I'm sorry we weren't able to process your order with the payment information provided. We've recently updated our fraud protection software and unfortunately, this may have prevented your order processing. There isn't anything our team can do to work around this in our system, but I do apologize for the inconvenience this may have caused you.

Anonymous
map-marker San Diego, California

CAN"T PROCESS ORDER

Tried to order tires . They can't process pay Pal crazy tried twice they canceled order saying paypoal won't work . Not going there anymore
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1 comment
Safiyyah Qdf

I'm sorry to hear we were experiencing this technical error with PayPal when you placed your recent order with us. I'm sure this was frustrating and it's not the type of experience we want our customers to have on our site. Our team is looking into it now and hope you'll give us another try in the future.

Latasha J Iuj

Tire arrive on time good customer services

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I order my tire on late Thursday, I spoke with sales rep Courtney he gave me great customer services I order the wrong tire at first they charge my card. I call back in 5 mins later and realize that was the wrong size tire. He let me know if will be refunded back to my card. I receive the refund in 48 hours back to my card. I recieve my tire on Tuesday in the 2 day shipping as stated. I'm very please with my tire. Thanks again Courtney. Latasha
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Pros:
  • Tire arrive on time as stated
  • Great customer services by my sales rep courtney
Reason of review:
On time delivery
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