SimpleTire
Reviews and Complaints
simpletire.com
Anonymous
SCAM!
I have place two orders with this company - one was placed online, one was placed over the telephone with a customer representative. Both orders have been subsequently canceled: "We are unable to process your order #xxxxxxx with the payment information provided." The information I have them was good enough for a charge to show up on my credit card account both times. I called customer support twice. I was told both times that they use a third party billing department and that they trust that third party. I asked what information was lacking or incorrect and they cannot provide an answer. I asked for a contact and number for the third party billing company but they refused.
Loss:
$2000
Cons:
- Appears to be a scam or unethical business practice
Reason of review:
Order processing issue
Quintus L
Selling defective tires
I bought 2 Lexani twenty series tires from them it was the 1st time buying from them I wish I would have listened to my gut feeling not to but I did and I had the tires mounted and balanced at a local tire retailer waited a hour cost me a total of 90 something dollars drove my car on I95 Passenger side felt unbalanced I called tire installer telling them about it immediately they stated the tires were balanced properly and had to be the tires ,I told them no way my tires are brand new so not believing it was the tires a few days later I went to another tire retailer they stated the tires balancing was spot on the one tire was out of round and showed me on thier balancing machine it was the tire so I left their pissed had been there for 2 hours went home and got my old tire and had that one put on. Cost 38 bucks email Simple Tire they told me to get a report from tire retailer called tire retailer up they told me I would hVe bring car back in so I would have to pay around 90 dollars to have new tire put back on and then taken off and old one put on to get a report, when they could send a shipping label and do their own dam research they are the worst ever dealing with I will not recommend using them. For a lawn mower tire, Watch what there response is get the tire report and we will send a refund like *** I will pay 90 to get 90 plus my time its a valuable lesson learned listen to your gut feelings and buy tire where I been Discounted wheel Warehouse only thing with them is shipping takes forever but at least you will get good tires at a cheaper price Im telling all sites about this tryed to post it on their Facebook review site and it kicked it off get your act together simple tire and wuit selling old defective tire before someone dies because of defective tires you sell people
Reason of review:
Damaged or defective
4 comments
Randy R Qtd
Very Shady Company
Purchased 4 tires from them this past Wednesday off of their website. Checked their website on Friday and the price had dropped by $80.00 on the same set of tires and size. Called Simple tire and they said they could do nothing, referred me to some third party Norton complaint site to fill out all this paperwork to try and get my money back on the price difference. Also they only delivered 3 of my 4 tires and then sent me an email saying my order had been delivered in full. What a shady and unrepeatable company. First and last time i buy anything from them
Loss:
$280
Cons:
- Anything about this shady company
Reason of review:
Poor customer service
Preferred solution: Price reduction
2 comments
Anonymous
Katy, Texas
Old tire
Ordered a tire on Ebay and the tire shipped was 6 years old. What kind of company would sell a 6 year old tire? This company should not be be business.
1 comment
Anonymous
Buyer beware
Buyer beware. I ordered a set of tires. When I got him the DOT date was two years old. Emailed the company no response when I called customer service they would not do anything for me. Should have went to discount tire online.
1 comment
Diesha Dyz
Avoid
I recently ordered a new set of tires from Simple Tire. The one's that I received had a date code from 2014. Just avoid these guys. I know tire rack and discount tire provide new tires, not 5 year old ones.
1 comment
william d Qhl
Junk tires. Poor customer servive
sent tires that couldn't be used beads were taped together, wont seat on rim, wont respond with phone # Poor customer service, don't buy from them
Reason of review:
Damaged or defective
1 comment
William A Xkf
One of the 4 tires they sent was over a year old and another almost a year old.
sent tires that were sitting on a shelf for a year and all were manufactured at different times. tire rack and discount tire direct always ship fresh tires.
Ronald b Yur
Buffalo, New York
They do not honor their pricing
Purchased a set of tires received confirmation paid in full receive confirmation order was ready for delivery then I received a date of April 16 for the tires to be delivered and then they canceled my order because they said they made a mistake on the pricing they do not honor their prices that they put online they are thieves I would never deal with this company again
2 comments
Shane V Ywa
Sold me 4 year-old tires
I bought these tires from simple.com just over a year ago I put right at 20,000 miles on them I called them to tell them all 6 tires are dry-rotted they told me it was probably due to driving conditions they would not warranty them there is no way in the state of Florida a tire is going to dry rot this bad in a year I have a camper that sets in my yard and I probably only haul it about 5,000 miles a year in the tires last about five years on it this is not the first set of tires I bought from simple Tire. Com I've never had a problem until now but I will never buy another tire from them again after checking the date code I found the tires were four years old when they sold them to me
3 comments
Paige Szb
Garbage!
I bought a set of 4 tires from simple tire of of ebay. I recieved 3 of the 4 in a week then the 4th one was shipped from a different wearhouse of theres. After having them installed a month ago, every single day i have to stop and add air to 3 of the tires! Its very inconvenient and shouldn't be this way with new tires! I contacted them several times and there attitude is they care less that i have spent 400.00 on a set of there garbage tires! My next step is the BBB! Never again will i ever purchase from simple tire again!
Reason of review:
Bad quality
1 comment
Gregory H Sms
Orlando, Florida
A joke
Go to their website on your phone. Type in 2005 Mercedes CLK320 as your vehicle. I challenge you to order 2 different tires. Impossible. There is no ‘continue shopping ‘, just ‘checkout ‘. So I called them. ‘Don’t use your phone’ was Caesar’s reply when I told him the issue. That’s the solution? What a joke. Imagine the ‘service ‘ you’ll get if something is wrong with your order. Oh well is their attitude. Buy somewhere else!!!
Anonymous
Order could not be processed twice with different credit cards and Pay Pal. Will not go here again. Customer service of no help.
2/24 and 2/26 for tractor tires. Both orders cancelled due to payment info. Ordered from diffent supplier with lower price and no problems. Not going to look at Simple Tire again after succesfully ordering truck tires previously.
1 comment
Anonymous
San Diego, California
CAN"T PROCESS ORDER
Tried to order tires . They can't process pay Pal crazy tried twice they canceled order saying paypoal won't work . Not going there anymore
1 comment
Latasha J Iuj
Tire arrive on time good customer services
I order my tire on late Thursday, I spoke with sales rep Courtney he gave me great customer services I order the wrong tire at first they charge my card. I call back in 5 mins later and realize that was the wrong size tire. He let me know if will be refunded back to my card. I receive the refund in 48 hours back to my card. I recieve my tire on Tuesday in the 2 day shipping as stated. I'm very please with my tire. Thanks again Courtney. Latasha
Pros:
- Tire arrive on time as stated
- Great customer services by my sales rep courtney
Reason of review:
On time delivery
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Thank you so very very much l have a set of 4 in my cart and my husband told me to check reviews first! And he said it was because sometimes tire companies that are too cheap are selling old tires oh my God these reviews on this company a horrible thank you guys for saving my money and possibly my life!
Discount tires are the best. I have purchased 3 sets of tires from them.
Always got excellent service from Orem, Provo stores in Utah. I will never go to an online tire company.
Hey! I'm really sorry for your experience, I can understand how frustrating your situation is.
As we said before when you contacted us, we will gladly take the tire back for a free replacement or full refund but we do need to have a report from an installer to do so. The manufacturers will not accept a returned tire without verification that it is defective and not simply damaged as a result of installation, road hazard, or any other non-manufacturer related issue.
Dont worry I'm not wasting any more of my time and energy with Simple Defective Tires I should have listened to my gut feelings before I bought these defective tires I the type of person that would have been a customer for life screw me once and were done and I got *** on the very 1st purchase So I hope everyone that reads this takes there business else where like Disappointed wheel Warehouse It take a while to get your tires customer service on the phone sucks but at least I get good tires from them so I will deal with them