SimpleTire Phone Numbers and Emails

Toll-Free Number:

  • (888) 410-0604
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SimpleTire Emails:

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How to Contact SimpleTire Customer Service?

Most Popular Number:

(888) 410-0604
Total calls: 115 Issues resolved: 2 Last call: Feb 29, 2024

What Is the Simpletire Customer Service Phone Number?

If you plan to change the tires of your car and need to find out more about these important details that are available on the online store, dial the following SimpleTire customer service number: 888-410-0604. You couldn't get through? Do you have an urgent question? Or do you not like communicating with a real manager in real time? Send an SMS to the following company contact: 267-376-8473.
Managers are ready to respond during the following business hours: Monday through Friday from 8 a.m. to 7 p.m. ET, and from 9 a.m. to 5 p.m. ET. On Sundays, the company customer service support is not available.

What Is the Simpletire Corporate Office Address?

If you need to visit the company headquarters to discuss cooperation or other things, note down its address: 8 Neshaminy Interplex Drive, Suite 300 Trevose, Pennsylvania 19053-6974, United States. Besides, use it for sending corporate-related correspondence.
To find a tire store near you, visit the official website and choose the “Find local shops” in the “Tires 101” block. Select your city from the list. You can also use the filter under the orange button that allows you to find a tire and location by tire size, brand, type, and other parameters.

How Do I Contact Simpletire via the Website?

Go to the Simpletire website from this page. You’ll see all available company contacts in the “Need live support” block. If you want to send a letter with your question or request, click on the button with the image of the envelope. Fill out a contact form, attach a photo of the tire or issue you want to discuss, and click “Submit”. Do you prefer to communicate via online chat? Click on the “chat” button and choose the answer that worries you. This option is available Monday through Friday from 8 a.m. to 7 p.m. ET, and from 9 a.m. to 5 p.m. ET on Saturdays. If you contact a virtual customer care assistant outside these hours, you’ll get answers to questions from the list in a small window.

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Contact Information

SimpleTire Website:

SimpleTire Help Center:

Corporate Office Address:

SimpleTire LLC
8 Neshaminy Interplex Drive, Suite 300
Trevose, Pennsylvania 19053
United States

Other Info (opening hours):

Hours of Operation (ET):

Monday - Friday: 8:00AM-7:00PM

Saturday: 9:00AM-2:00PM

Sunday: Closed

More contact details

SimpleTire Customer Service Reviews

1.6 / 5
Poor
Neil W Abr
I wanted new tires and got three year old tires
stars-rating stars-rating stars-rating stars-rating stars-rating
1.3

Simple Tire is super sketchy. They think that a tire stamped with the federal manufacture date three years in the past is still a "new" tire and they promise to not sell tires that are older than four years.
They stick this information into a webpage on their website that has a title about explaining what the federally mandated tire date system is all about.

I know this system inside out and had no legitimate reason ti read this section..
Unfortunately I needed to use my utility trailer so I got these tires mounted and therefore I can't return them. Their customer service is miserable and treated me poorly because I had the gaul to complain.
This was my second set of tires from Simple tire and I will never spend another dime with them.

Read full review
bert b Bvg
I am very unhappy about the fact they didn't send the amount ordered not being what was sent.
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1.8

I ordered a set of six tires, they sent four. I have a dually.

the order form clearly said, one package, 6 items. Somehow this was misread and I got only 4 tires one day past the latest delivery date of the 3 day window they said I would receive my order. I called customer service and the c.c.representative told me they would send the other two tires right away. Its now been six days later and I received not two but one tire more Im still short 1 tire.

I'm not saying this was all simpletire's fault, I believe Amazon, (they are who I bought tires from) were responsible for sending only 1 tire instead of 2, as well as fedex for loosing shipping labels 2 times as well as having 2 shipping delays on this same order. What I would like to say is I had 4 encounters with simpletire's customer care department and I found them 3 out of the 4 times very helpful, but one I'll give a 10 out of 10 and her name is Julianna, your in good hands if luck puts her on the other end of your receiver.

Read full review

Summary of SimpleTire Customer Service Calls

115 TOTAL
CALLS
00:32 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call SimpleTire?

Product/ Service Question:

  • “Warranty's”
  • “Tire warranty”
  • “Warranty issue”

Shipping and Delivery Question:

  • “Only 1 of 4 tires delivered today???”
  • Wrong tire size shipped to my house
  • “Tires were not delivered”

Return/ Replace Question:

  • “Return/swap for correct size”
  • “Return”
  • “Exchange”

Payments and Charges Question:

  • “Double billing”
  • “Charge for mounting tires”
  • “When first payment due”

Request for Information Question:

  • “To find out about my tire that some how FedEx can’t find to deliver. It was however sent out Friday and reached Hampton But now 5 days later Fed Ex can not tell me a delivery date!”
  • “To see about order tires”
  • “Question on purchase/return”

Refund Question:

  • “Refund”
  • “Need second set of tires refunded was charged extra set recieved one refund waiting for the other”

Activation/ Cancellation Question:

  • “Cancel order”

Staff Question:

  • “Customer service”

Account Question:

  • “To open an account”

Cards Question:

  • “Unfamiliar sale on my credit card”

Other Question:

  • “I ordered and paid for 4 tires I only received 3 where's the 4th tire I can't drive without it”
  • “Verify military ID”
  • “Order tires”

About

Summary

SimpleTire specializes in new tires sales. The company was founded by Andy and Josh Chalofsky in 2010. Its headquarters is based in Trevose, Pennsylvania, USA. SimpleTire offers tires of the following brands: Aeolus, Ameristeel, Aurora, Avon, and others. All products have manufacturer’s warranty. SimpleTire ships their products across the United States. Free delivery option is possible. The company accepts returns within 14 calendar days of the delivery date. Restocking fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website.

SimpleTire reviews and complaints

SimpleTire is ranked 153 out of 1163 in Auto Parts and Accessories category

Area Served

USA

Payment Methods

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