SimpleTire - Never Again Simple Tire...........
I have purchased tires from them several times. I bought 3 new Performer tires for my Mastercraft boat trailer.
I have used it about 5 time and total mileage is about 275 miles on these tires. I had a flat in the shop and pulled the tire- took it to where it was mounted and they said " the belts are starting to separate- its a bad tire". I call simples tire and they tell me well its past 2 weeks we cant do anything for you. I said its a trailer and doesn't get used but every few weekends.
Then he tells me I didn't buy "road hazard"...I tell him its a manufacturer defect- has nothing to do with the road.
He says but ill give you a 10% off a new tire. I told him keep it, and when sales go bad and they shut down.....look at what happened to ya, because I used to recommend them to friends- NOT ANY MORE
Reason of review: Warranty issue.
Monetary Loss: $135.
Preferred solution: replace the bad tire.
SimpleTire Cons: Being ripped off.
Location: 7, Neshaminy Interplex Dr, #215, PA 19053, USA
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Comments
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I have to say that Bob with Simple Tire called today and made sure the customer service was "second to none" I am very satisfied with the customer service now
Hi Keith, I'm so glad to hear that Bob was able to resolve this for you. If there's anything else we can do in the future, please don't hesitate to reach out!
I'm sorry for the frustration but we absolutely want to make sure you're getting a lot of good use out of those tires. Thanks for your follow up!