Purchase a set of four Nokian winter tires on July 6, 2018. The tires delivered were produced in the 20th week (May) of 2015. Tire manufacturers and the Tire Safety Group recommend that tires be replaced after six years regardless of tread wear. Since winter tires are only on my vehicle for four months a year, it is highly unlikely that I will wear out the tread in the next three years.
Over a week ago I contacted customer service via email indicating the delivery of old stock tires. No response.
Over the past five years, I've purchased over ten sets of tires from TireRack. This is the first time I purchased from a different online vendor -- primarily because Simple Tire stocked Nokian and TireRack did not.
Lesson learned -- while I am sure there are complaints about TireRack, customer service always responds to customer concerns. I've never had an issue with TireRack providing a response to an inquiry. Simple Tire needs to do better if they intend to keep customers.
Product or Service Mentioned: Simpletire Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $356.
Preferred solution: Let the company propose a solution.