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1.2

I purchased 5 trailer tires. The tire tech mounted the first tire and he came and got me from the waiting room and advised me the tires were defective. Looking at them it was obvious. The tire when inflated dramatically increased in size making it a full 1/3rd larger. It was impossible to use these tires. I contacted customer support. I submitted an RMA form and pictures to validate the defect. I will post the pics here. You can judge for yourself. Months have gone by and the tires were left at the tire shop awaiting the return shipping label. I contacted them several times via email to have a record of their response. In short they said the tech would have to validate the defective tires. No response from them so I followed up with another email. This time they said that it had to be the manager that provides tread depth. Amber Kuhn provided the tread depth. Simple tire said she did not use a special form to provide the same information already provided in an email. Simple tire then came back and said the manager would not only need the tread depth but she had to use a certification form to attest the tread depth. I indicated that you can clearly see from the pics the painted lines on the tires are still present proving the tires were never used. I looked again at their web page to see if there was something hidden in the return policy that says a manager needs to sign and certify the tread depth. Their CEO is pictured reinforcing the idea they are for customer satisfactions. Finally they said that I needed to contact the manufacture and return them to the factory located in China to get a refund. I asked for them to provide the information related to the manufacture. They never sent the contact information-further delay. Now they are claiming they will contact their vendor and it will be up to them to replace or refund the tires. I explained to them that I did not buy the tires from a factory in China-that is your job. I purchased the tires from Simple Tire. I have no legal recourse to return the tires to the factory. Delay after delay after delay. Now, they claim they will call the tire manufacture producing the defective tires. Simple Tire said they have to make the call if they are going to cover the tires. I have purchased thousands of items online and have never been confronted with this ridiculous behavior. On paper, I saved close to 20 dollars per tire versus using another vendor. I am out 1200 dollars. This is the activity typically associated with a company that is operating fraudulently. I pointed out their tactic is to delay-delay-deny-deny to wear the customer down so they just give in and keep the tires. Months have gone by and nothing has been resolved. I think they purchased the tires for a very low price and refused to take them back because they know they can not sell them with the obvious defects because it would open them to lawsuits. I asked them to do the right thing and they so far have refused using a myriad of excuses. I explained to them that I will be filing formal complaints with local, state and federal agencies as well as their competitors, Facebook, Twitter, LinkedIn, blogs and litigation attorneys who are sue for selling defective tires all in hopes they would come to their senses and realize it does not pay to cheat their customers. info@***.com

Fri 4/5/2019 12:24 PM

Hello,

We do understand your concern and I would like to bring to your notice that warehouse will need an Installer diagnostic certificate on the letterhead which should be duly signed and stamped as stated in my previous mail. Once we get these valid document we will surely give you a resolution.

Awaiting an early reply from your end.

Regards

Umesh

SimpleTire Support

Reason of review: Damaged or defective.

Monetary Loss: $1300.

Preferred solution: Full refund.

SimpleTire Cons: Well defined strategy to cheat customers, Return policy, Being mislead, Quality of product poor, Customer service chris.

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Safiyyah Qdf

I am so sorry for your experience! I was actually able to locate your previous conversations with our representatives and see that this entire situation has since been rectified.

We have addressed the matter with the representatives whom you spoke to and made clear that this is not the experience that we, as a company, want for our customers. I understand that replacement tires have been sent to you and that the defective tires were returned to our warehouse so that we can file a claim with the manufacturer.

I hope that the resolution was satisfactory and that the new tires are serving your needs. Again, I apologize for everything that you experienced and want to assure you that the matter has been addressed internally.

Camile Bvd
reply icon Replying to comment of Safiyyah Qdf

So Simple Tires sends me the wrong tires and insist they will work even though the tires have not for highway use in raised lettering on the tire. I am waiting for them to charge me a restocking fee.

There are two options-one is criminal and other is incompetence. I would love to meet their CEO and have him explain to me why his company claim to be legitimate? They have both sets of tires back, It will likely takes months before the money is returned to my corporate card. Tire Image Deestone D304, 12/ -16.5, T1216**** Quantity ordered: 5 These tires will not work.

They are designed for a skid steer. These are not trailer tires. They will be rejected upon arrival. Simple Tire Response: Hello, Sorry for the Inconvenience, We see that this is a skid steer tire.

And this can go as per your requirement. Regards, Philip SimpleTire.com eCommerce support powered by eDesk

Safiyyah Qdf
reply icon Replying to comment of Camile Bvd

If I'm understanding correctly; You ordered a set of tires thinking that they were trailer tires but what you received were skid steer tires that are not suitable for highway use, correct? It looks like you've already returned the tires to us and we should be able to issue a refund for those tires as soon as the prepaid return labels that we sent to you have been scanned.

Message me your order number and I can make sure we get the refund done as soon as possible.

Either way, it certainly won't take a month. I'm sorry for the entire situation, I'll certainly look into this once you are able to send me that order number!

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